The process of our 30 day refund policy

When purchasing the Glow Premium Bundle, you have a 30 Night Guarantee. 

We back our product with a 30-night, money back guarantee. No questions asked. This guarantee is to give you the security and comfort you feel when making your purchase and begins the day you receive your Glow Dreaming in the mail. We are confident that we will bring you the sleep you need, but in case it’s not for you, you can reach out in this time frame and receive a full refund.

Once you receive the Glow Premium Bundles open it up and run it with the recommended settings for 6 nights. If after the 6th night you aren’t seeing positive changes, simply being your 14 Night Sleep Support Program. As it’s not uncommon to need some setting changes, our Glow Sleep Support Program will work with you one on one to find the best possible settings and solution for you and your child before then end of the 30 Days. 

From the day your Glow is delivered to your door, right up until the 30th day, we will refund you at any time. If you are unsatisfied with the results, you will need to contact us before the end of the 30 days to request your refund.

Before contacting us about a refund, however, we do recommend talking to one of our Glow Sleep Specialists and beginning the Sleep Support Program so that they can customise a solution for you and your child. Customers that work with our Glow Sleep Support Program find incredible success. With over 80,000 success sleep stories that back every decision made in regards to your Sleep Program, we are confident that we can find a solution that will help your family get the sleep they need.

Upon receiving your Glow Dreaming starter pack, be sure to check our page on the recommended settings for your child’s age group here.

If you do go through with the refund policy, we need confirmation of the unit being sent back within 3 business days of your initial communication. We will process the refund within 24 hours of receiving the unit back.

For more information on Australian refund and return policies, you can visit the Australian Competition and Consumer Commission's website here: https://www.accc.gov.au/publications/refunds-returns

This is only applicable to the Glow Premium Bundle ($149.95). If you purchased the Glow Bundle ($119.95) please note that the 30 Night Guarantee is not part of your bundle and you will not be eligible for a refund.

***PLEASE NOTE*** Return postage is done at the customers expense as we do not provide returns labels in this instance. We are only able to refund the amount of the Glow Dreaming Starter Pack. If you have ordered express we are unable to refund shipping costs, we apologise for the inconvenience

 

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