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Welcome to our Parent Hub

What is the tailoring service and how do I use it?

For about 70% of customers Glow Dreaming works right out of the box on the base settings.

For the other 30% we need to tailor the settings to achieve the best results.

What we've learnt through helping nearly 20,000 is that there are certain combinations of settings that worked best depending on how your child reacts to the base settings. 

The most important thing with introducing Glow Dreaming is consistency. You may see a slight regression over the first 3 night’s and this is very normal. Please keep the settings the same and let your child adjust to the new and exciting object in their room. It also makes it easier for us to identify what might be the issue as we have a consistent pattern. After 6 nights we have a base so that we can tailor something specific for your child.

If after 6 nights you haven't seen any positive change in sleep behaviour lodge a ticket through our customer service platform and answer the questions below for us to quickly send you a new combination of settings that are more likely to work for your child.  

To help us find what the best settings could you please answer the following questions:
How old is your child?

What sleep settings are you using and how many drops of the oil?

Where in the room is the Glow positioned in relation to your child?

Is the problem falling asleep or staying asleep? If staying asleep how long after falling asleep how long after falling asleep is the first wake up?

Has your child reacted to the Glow Dreaming in any way at all since using it?

Once we have this information we can tailor a specific Glow Dreaming settings plan for your child.

Request Tailoring

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